We are living in an era of transformation.
Insurance industry is continuously evolving, as well as our customers’ needs and dreams.
Our purpose, “enable people to shape a safer future by caring for their lives and dreams”, is the reason why we exist and it inspires and motivates us. We have always driven our efforts with the intention to improve people’s lives. In an increasingly complex world, our ability to care and help people by offering innovative, personalized solutions will enable them to take decisions and shape a safer future for themselves, their loved ones, their business, their communities.
The way we work: Values and Behaviours
Our Generali Values describe what is important for us and we stick to them, no matter what.
Deliver on the promise
We tie a long-term contract of mutual trust with our people, clients and stakeholders; all of our work is about improving the lives of our clients. We commit with discipline and integrity to bringing this promise to life and making an impact within a long lasting relationship.
Value our people
We value our people, encourage diversity and invest in continuous learning and growth by creating a transparent, cohesive and accessible working environment. Developing our people will ensure our company’s long term future.
Live the community
We are proud to belong to a global Group with strong, sustainable and long lasting relationships in every market in which we operate. Our markets are our homes.
We are curious, approachable and empowered people with open and diverse mindsets who want to look at things from a different perspective.
Our behaviours describe how we all want to do things and complete our tasks every day, they are our way of doing that makes us different from the rest. They are our commitment, as a community and as individuals. They are the way we want to measure how we achieve results.
- Ownership: We have the passion and courage of the lion. We are proactive, take responsibility and dare to be different. We are empowered people who make an impact and achieve excellent results, ensuring individual and Group growth.
- Simplification: We take decisions making things simpler, smarter and faster. We are able to quickly adapt to changes and we find solutions with flexibility.
- Human Touch: We recognise each person is different. We care about what matters to people and we work in a spirit of empathy, trust, dialogue and mutual respect, bringing a human touch to everything we do.
- Innovation: We are an open network of diverse and inclusive individuals, who welcome new ideas. Every day, we share knowledge, think creatively, and innovate to make a better world in the long term.
Living these behaviours every day in everything we do, no matter which is our organizational level or position, is key to shape our future as life-time partner to our customers and to build the best place to work in our industry.
Our code of conduct
The Generali Code of Conduct is our guide to doing the right thing. Our Code sets ethical expectations of everybody working for, or on behalf of, Generali all around the world.
Having a common set of Values and clear ethical expectations in our Code helps us to make choices in a consistent way and enables our workplace to continue to be an environment where frankness, openness and candour can be relied upon. When anyone is faced with an ethical dilemma, our Values and our Code will guide them.
Our managers are expected to be role models for our Code and to make their teams feel comfortable asking questions about whether certain behaviour or business proposals are in line with our Values and the principles of our Code. In addition, online and instructor led training programmes coupled with a comprehensive communications programme ensure that all our employees are fully aware of the importance of our Code and their responsibilities to speak up if they have any concerns.
Everyone is encouraged to voice concerns or ask for clarification on any aspect of our Code. To facilitate this we have both local and Group level reporting channels available for people to report any concerns in all of the countries we operate in. Confidentiality is guaranteed and we have zero tolerance for any form of retaliation.